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Wisemans Surf Lodge
Request a Brochure
Download the PDS
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Invest today
Financial Services Guide
Schedule a call | Development

Privacy Policy


This privacy policy applies to WF INVESTMENT MANAGER PTY LTD (WF) (ABN 52 645 165 895, CAR No #001288999) (as the context requires We, Our or Us) in relation to Our operations in Australia. This policy explains how We handle personal information and comply with the requirements of the Australian Privacy Act 1988 (Cth) (Privacy Act) as amended and complies with the thirteen Australia Privacy Principles set out in the Privacy Amendment (Enhancing Privacy Protection) Act 2012. If you have any further questions in relation to this policy, please contact us via email to investor@wisemans.surf.

This policy relates to Our collection and handling of personal information that is covered by the Privacy Act. It is not intended to cover categories of personal information that are not covered by the Privacy Act.

By using this website, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, and not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Information we may collect from you

The types of personal information we will collect from you will depend on the circumstances in which that information is collected. It may include:

  1. contact details (e.g., your name, address, email, phone and facsimile details);
  2. information about your employment (e.g., place of work, position, authority to transact with us, etc.);
  3. information on prior dealings with us or our related bodies corporate;
  4. age and information on personal lifestyle preferences;
  5. information required as part of a recruitment process;
  6. statistical information regarding the use of the our websites, including website users' IP addresses and the dates and times of visits;
  7. information about which pages you visit and which resources you use on our site
  8. information about how you got to our site
  9. your internet protocol address known as your IP address which is used to connect your device to the internet
  10. your device’s operating system and platform
  11. the type and version of the browser you are using
  12. browser plug-in types and versions which extend the functionality of your browser, for example Pinterest, Evernote and Adblock
  13. MAC addresses which are used as network addresses for Wi-Fi and Ethernet
  14. traffic data, which is aggregated information about the number of visitors, sessions, users and page visits to our site
  15. geolocation data
  16. time zone setting
  17. weblogs

We usually collect personal information through:

  1. Our websites (for instance, information provided by filling in forms on Our site; information provided during investor registration; information provided in an application for funding; information provided in subscribing to Our service; or information provided when you contact us via Our site);
  2. use of social media;
  3. orders for products or services;
  4. employment applications;
  5. third party service providers;
  6. requests for brochures, to join a mailing list or to be contacted for further information about our products or services;
  7. warranty claims;
  8. provision of customer service and support; and
  9. responses to surveys or research conducted by us or on our behalf.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to Our advertisers. This is statistical data about Our users’ browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of Our website. This helps Us to provide you with a good experience when you browse Our website and also allows Us to improve Our site.

Our website uses Google Analytics and other Google services that transmit aggregate website traffic data. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. In addition, we may activate Google Advertising features, which may collect data about Our website traffic via Google advertising cookies.

In addition, we may use remarketing features to advertise Our website across the Internet, in particular on the Google Search and Display Network along with their partner sites. Google may display ads to you based on what parts of Our website you have viewed. This cookie does not in any way identify you or give access to your computer or mobile device.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

Our website uses interfaces with social media sites such as Facebook, LinkedIn and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

We may use additional analytics tools to enhance contacts management, email distribution, heat mapping and sessions recordings. All sensitive data is kept confidential and/or anonymous were relevant and never used for individual identification purposes.

Where we store your personal data

The data that We collect from you may be transferred to, and stored in Australia and overseas. In the event that any data is stored overseas, it may also be processed by staff operating outside Australia who work for Us or for one of Our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services[BMcK1].

Protection of data

All information you provide to Us is stored on Our secure servers. Any payment transactions will be encrypted. Where We have given you (or where you have chosen) a password which enables you to access certain parts of Our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our site. Any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • to ensure that content from Our site is presented in the most effective manner for you and for your computer;
  • to provide you with information, products or services that you request from Us or which We feel may interest you, where you have consented to be contacted for such purposes;
  • to deliver marketing and advertising content on Our site as well as on any of Our partner networks, advertisers and affiliates, as described in our Cookies policy;
  • to be used or disclosed to advise you of offers, products and services that may be of interest to you by means of direct marketing. Offers, products and services will be delivered via, but not limited to:

  • email
  • SMS messages
  • mail
  • push notifications on your mobile device (if you have these enabled on your device)

If you do not want your personal information to be used for direct marketing purposes, please contact us so we can action this request. This is referred to as ‘opting out’ of direct marketing.

  • to carry out Our obligations arising from any contracts entered into between you and Us;
  • to undertake research and surveys and analyse statistical information;
  • to allow you to participate in interactive features of Our products and services, when you choose to do so; and
  • to notify you about changes to Our services or products.

We may also use your data, or permit selected third parties to use your data, to provide you with information about services and products which may be of interest to you and We or they may contact you about these.

Disclosure of your information

We may disclose your personal information to any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries (as the case may be), as defined in the Corporations Act 2001 (Cth).

We do not routinely disclose personal information to other organisations unless:

  • required by law;
  • use or disclosure is permitted by this policy;
  • We believe it necessary to provide you with a product or service which you have requested;
  • to protect the rights, property or personal safety of any member of the public or one of our customers or in Our interests;
  • some or all of Our assets or Our operations are or may be transferred to another party as part of the sale of some or all of Our business; or
  • you give your consent.

We may also share non-personal, de-identified and aggregated information for research or promotional purposes. Except as set out in this policy, We do not sell or trade personal information to third parties, or allow such third parties to use that personal information.

Your rights

You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting Us at hello@wisemans.surf.

Our site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Commitment to data security

Your personal identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

Access to information

We will provide access to personal information upon request by an individual, except in the limited circumstances in which it is permitted for Us to withhold this information (for instance, where granting access would infringe another person’s privacy).

When you make a request to access personal information, We will require you to provide some form of identification (such as a driver’s license or passport) so We can verify that you are the person to whom the information relates. In some cases We may also request an administrative fee to cover the cost of access.

If at any time you want to know what personal information We hold about you, you may contact us by writing to hello@wisemans.surf.

Contacting Us

If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact us via email to hello@wisemans.surf.

In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.


We have in place procedures to properly consider and deal with any concern or dispute that you have with our privacy practices in the collection, storage, disclosure, integrity or security of your personal information. If you have a complaint, contact our Compliance Manager at:
WF Investment Management Pty Ltd
(21 Central Avenue, Manly, 2095, NSW)
E-mail: enquiries@quayfund.com.au

We will deal with your complaint confidentially and endeavour to acknowledge receipt in writing within two business days of receiving the complaint. We will try to resolve all issues within a maximum of 45 days of receipt, but in a shorter period if possible. If it is impossible to substantially respond to your complaint within 45 calendar days, you will, before the end of that period, be:

  • informed of the reasons for the delay;
  • advised of your right to complain to the Office of the Australian Information Commissioner (OAIC); and
  • be provided with the contact details of the OAIC.

In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner: https://www.oaic.gov.au/individuals/how-do-i-make-aprivacy-complaint

If you choose not to identify yourself or to use a pseudonym when dealing with Us in relation to a privacy complaint, then it may be impracticable for us to investigate and resolve the complaint.

In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.

This is Darug country. We acknowledge the Darug people, the traditional Custodians of this land and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.
WF Investment Manager Pty Limited (ACN 645 165 895) is a Corporate Authorised Representative (no. 001288999) of Quay Funds Services Limited (ABN: 84 616 465 671; AFSL 494886) Responsible Entity. See full disclaimer.